![]() Proceed to step 4.Ĭlick the image to view larger in new window drop-down menu, select ESET Endpoint for Windows. Click Settings and in the Select product.If you are using an ESET Endpoint Security without remote management, open the main program window of your ESET Windows product and press the F5 key to access Advanced setup. In the Quick Links drop-down menu, click Create New Policy. Open the ESET PROTECT or ESET PROTECT Cloud Web Console.x, not the newer as per hxxp://kb./esetkb/index?page=content&id=ALERT47. Uninstall ERA agent and reboot before starting EEA5 setup. Watch out for "failed to read firewall configuration" error messages. Me too, but its still going to cost me a bunch of time and effort. Though I have had a really tough time getting a tech to call back when I'm available, by the time its my turn in line my business day is over. I've had a pretty good experience when actually speaking to technicians. Microsoft Windows Server 2012 Standard (64-bit), Version īest advice: call (866)343-3738 Option 3 for Business Support and stay persistent. "Everything is OK" in a pleasing green color.ĮSET Remote Administrator (Server), Version 6.1.444.0ĮSET Remote Administrator (Webconsole), Version 6.1.334.0 When I attempt to activate a client with existing software (6.1.265, ) and symptoms (was activated via era previously) by hand the UI states activation was successful, but the about page does not show activated status, the virus definition will not update, and the EEA6 UI continues to behave as not-activated.ĮLA shows my license is healthy, not expired, not over consumed.The task states progress: task failed, task status failed. When I attempt to activate a client with existing software (6.1.265, ) and symptoms (was activated via era previously) via ERA the activation fails.When I attempt to activate fresh clients that have only the newest binaries by hand the activation succeeds.When I attempt to activate fresh clients that have only the newest binaries via ERA the activation fails.When I say "existing" I'm referring to PCs which have had ESET5 installed (builds 2226-2237) and were upgraded to. When I say "fresh" I mean "I recently performed a bare-metal OS reload". This happens to desktops with only one NIC and Laptops with LAN/WIFI. Some hosts show their hostname with a "-1" on the end in the EEA6 about page and in the ELA site. 11:34:41 AM - During execution of on the computer (hostname), the following warning occurred: Communication with driver failed. 11:34:20 AM - During execution of on the computer (hostname), the following warning occurred: User rules file contains invalid data. I receive an email regularly from multiple hosts 8:44:06 AM - During execution of Kernel on the computer (hostname), the following warning occurred: Activation was not successful: Activation failed in association. I receive an email with the following error after an activation attempt ĮCPRequestMessageGetLinkedPools request failed, error=0x2051f001. SyncPools: Failed to retrieve the linked pools. Error: CEcpCommunicator: ECPRequestMessageGetLinkedPools request failed, error=0x2051f001. 13:08:23 Error: LicenseModule : LicenseModuleHelper: SyncPools: Failed to retrieve the linked pools. When I try to sync licenses in the era console I get the following error in the log. Tests using a fresh bare-metal OS rebuild and only the newest agent and endpoint AV as deployed from ERA still fail to activate. The server components were upgraded to current versions during ESET support session. Client PCs were initially configured with agent 6.1.265 and ESET Endpoint Antivirus 6. The initial installation took place in January with binaries that were available in December (6.1.265). By Mid-may all of my EEA6 hosts lost activation status if they were activated by ERA. In Mid-april hosts began to lose activation status. Ĭlients in my environment were previously working as expected and activating/activated via ERA as expected. Symptom persists after upgrading server to latest version of all components and client to latest version of ERA 6.1.444 and EEA6.
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